Privacy Policy

England Drive Guide ("we", "us", "our") operates the website zopa.heatpumpgrants.ie ("the Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is England Drive Guide, located at 1 Nicholls Clarke Yard, London E1 6SH, United Kingdom. You can contact us at support@zopa.heatpumpgrants.ie or by phone at +44 20 7241 1851.

2. Information We Collect

We may collect the following categories of personal data:

• Contact information: Name, email address, phone number, and the content of messages you submit through our contact form.
• Technical data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and time spent on pages.
• Cookie data: Information collected through cookies and similar tracking technologies. See our Cookie Policy for full details.
• Communication records: Copies of correspondence if you contact us by email or phone.

3. How We Use Your Information

We process your personal data for the following purposes and legal bases:

• Responding to enquiries (legitimate interest / contract): To answer your questions and provide customer support.
• Website improvement (legitimate interest): To analyse usage patterns, fix errors, and improve content and user experience.
• Analytics (consent): To understand how visitors use the Site, subject to your cookie preferences.
• Legal compliance (legal obligation): To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers who assist with hosting, analytics, and email delivery, bound by data processing agreements
• Law enforcement or regulatory bodies when required by law
• Professional advisers (lawyers, accountants) where necessary

5. Data Retention

Contact form submissions are retained for up to 24 months unless a longer period is required for legal or regulatory purposes. Analytics data is retained in aggregated form. You may request deletion of your data at any time (see Section 8).

6. International Transfers

Our website is hosted within the United Kingdom and European Economic Area. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability where applicable
• Withdraw consent at any time for consent-based processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at support@zopa.heatpumpgrants.ie.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.